Packaged Applications

Call Director

When your looking for a solution to provide traditional Press or Say call flows menus combined with single word regognition with advanced Automatic Speech Recognition (ASR) and Text-to Speech (TTS) to get your callers to the right options, locations and departments Diagenix Call Director is a great option.

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Professional using Call Director on a laptop

Flexible

Diagenix’s Call Director is a front end call flow application that offers a simple-to-use web interface to setup and deploy call flow menus and transfer locations. Call Director is ideal if you just need basic speech recognition capabilities such as Press or Say and single word recognition (i.e. operator) combined with DTMF, such as Press 0 for operator. Call Director can be integrated to any UC platform.

General Features and Capabilities

Call Director offers:

Installation on-prem in your facility or in your cloud infrastructure or Diagenix Cloud
Integration to any Unified Communication platform such as Cisco, Avaya, Genesys via SIP
Support for multi-languages
Use of Text-to-Speech, pre-recorded prompts or both
No coding or development for menu creations and transfer locations
Usage reports showing what options were selected and AHT

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View Diagenix – CallDirector – Datasheet

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At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.

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