Standards-Based Voice Application Development
Speech and IVR applications that will work with your existing infrastructure or with ours.
Our Services
When it comes to our services, we are driven by vision and powered by results. Diagenix combines deep discovery, streamlined processes, and seamless collaboration to deliver high-quality outcomes.
Helping Your Business Thrive
By understanding the needs of our customers and partners, we are able to immaculately apply the right mix of services and tools, yielding a well-designed and cost-effective overall solution that can be deployed on-prem, in the cloud, or both.
Flexible Integration Options
We can interface to any environment—quickly and effectively.
Hosted or On-Premise Solutions
Try-before-you-buy with our hosting services or upgrade your legacy IVR with our open VoiceXML and CCXML Platforms.
World Class Support
24/7 support with direct access to application engineers and dedicated account representatives.
The Right Choice
Consulting
Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.
Application & Development
Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.
Optimization & Analytics
Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.
Installation & Integration
Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.
Software Engineering
Armed with decades of experience, our team develops enterprise-grade custom components and user-centric software solutions to meet your specific requirements.
Maintenance & Support
All bases stay covered with premium support during business hours to 24/7 with our experienced technical support team.
Tooling
Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.
Our Products
Are helping organizations transform the way they connect and interact with customers, employees and suppliers, through their technology of choice whether its tapping into the latest Generative AI capabilities offered in the cloud or through our strategic partners or needing local ASR and TTS resources on Prem, to taking advantage of one of our Package Applications, we offer wide range of choices for all size organizations.
Automatic Speech Recognition (ASR) and Text to Speech (TTS)
We offer foundational ASR and TTS technology components for those organizations who are looking to stay on premises and continue to broaden their investment in VoiceXML based IVR Applications running on Cisco, Avaya, Genesys and other UC platforms.
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Connectivity
We are committed to supporting those companies who are still in need of an on-premises based IVR platform. We are also continuously building communication
connection into marketing leading products that make it easier for you to take advantage of advanced technologies.
Conversational & Generative AI Platforms
Accelerate your omnichannel Conversational and Generative AI application development and deployment with the latest technology advancements in Generative AI, LLM's, Speech-to-Text and Text-to-Speech technology.
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Solutions
Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.
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Packaged Applications
Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of custom engineering and can be deployed in the cloud or on-premises in just days.
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Make the Right Choice
Are you ready to revolutionize your customer interactions and streamline your business processes? Transform the way you communicate with your customers by partnering with Diagenix.
Contact Us Today