Tuning, Optimization, & Analytics

A critical step to ensuring that your application is achieving maximum performance is through continual measurement and customer journey analysis and tuning. Our team has deep industry experience capturing, transcribing, and analyzing caller utterances and improving application performance and usability.

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Natural language understanding optimization diagram

NLU Optimization

Analysis and optimization of an NLU model is a critical and essential step to ensure your application is performing at the high level of understanding available. Our team of engineers are experts with the tools available for each solution we offer to tune and train models, add intents, entities, and sample sentences. We perform a complete analysis, identify key opportunities for improvement, and implement enhancements. This process improvement cycle is continued and measured over time to ensure optimal results.

Utilizing Well Designed Grammars

The complexity of a grammar greatly affects the speed and accuracy of a directed dialog speech application. A well-designed grammar matches most of the responses you’d expect from a caller, but also gives the recognition engine a reasonably small and distinct set of options from which to select a match. A good grammar optimizes recognition accuracy and enables the recognition engine to return matches with higher confidence scores.

Application tuning and reporting diagram

Improving Grammars with Tuning

Using application reporting and tuning tools to query deployment data, we review and analyze application performance. Proper tuning requires both data collection and analysis tools and the expertise to interpret results. Diagenix provides both the tools and professional services for grammar and complete application tuning.

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Strategic Partners & Resellers

At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.

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