Kore.ai Assist Apps
Open architecture features over 75 pre-built connectors.
Nuance End of Life Critical Dates and: Diagenix replacement options
Sometimes the software you need to elevate your business just does not exist. Unlock the power of our cutting-edge software engineering services to meet your unique needs.
Request a DemoWe offer a wide range of contact center cloud native solutions from leading manufactures that can significantly improve the customer experience while maximizing the value of your contact center technology and ROI. These highly available and scalable solutions can be seamlessly integrated into your environment and customized to meet your needs and growth of your business.
Open architecture features over 75 pre-built connectors.
Deliver fast, simple, and intuitive caller experiences
Authenticate and prevent fraud with AI and biometrics.
Reliably record your calls and agent screens
Voice biometrics technology can authenticate customers.
More than 500 organizations worldwide trust Nuance Gatekeeper every day. This award-winning industry leading cloud-native biometric security solution secures over 8 billion transactions and prevents more than $2 billion in fraud losses. The solution provides frictionless, fast, and accurate authentication for legitimate persons across every channel while detecting and preventing fraudsters wherever—and however—they engage.
Parlance generative IVR solutions can be installed on-premise or in the cloud along with their proprietary phonetic names database, with AI/NLP/NLU, and integration into a wide range of back-end systems, to deliver exceptional caller experiences while offloading your switchboard agents with routing calls and lowering hold times.
Fast, simple, and intuitive Parlances solutions frees up your agents and reduces costs.
With Envision, you have the very best call recording and workforce optimization solution available on-premise in your own data center, or in our secure cloud hosted in Microsoft Azure. We also offer the path to start on-premise and migrate to the cloud later, which gives you the flexibility and assurance that your data will follow once ready. Flexibility, security, and best-in-class features is our customer promise.
Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time. With the blacklist identification feature,the solution crosschecks caller voiceprint with the blacklist database and enriches security measuresagainst fraud.
From solution design to installation and everything in between, we offer a full range of professional services to help you get the most out of your technology investment.
Explore Our ServicesAt Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.
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Transform the way you communicate with your customers by partnering with Diagenix.
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