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Solutions

Sometimes the software you need to elevate your business just does not exist. Unlock the power of our cutting-edge software engineering services to meet your unique needs.

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Overview

Results-Oriented Solutions

We offer a wide range of contact center cloud native solutions from leading manufactures that can significantly improve the customer experience while maximizing the value of your contact center technology and ROI. These highly available and scalable solutions can be seamlessly integrated into your environment and customized to meet your needs and growth of your business.

Person using Nuance Gatekeeper authentication on a mobile phone

Nuance Gatekeeper

More than 500 organizations worldwide trust Nuance Gatekeeper every day. This award-winning industry leading cloud-native biometric security solution secures over 8 billion transactions and prevents more than $2 billion in fraud losses. The solution provides frictionless, fast, and accurate authentication for legitimate persons across every channel while detecting and preventing fraudsters wherever—and however—they engage.

Person using a Kore.ai virtual assistant on a mobile phone

Kore.ai Assist Applications

Kore.ai offers pre-built virtual assistant starter applications for banking, healthcare, retail, IT, HR, procurement, and several other verticals. These starter applications can be modified within the XO platform to meet a wide range of requirements.

Contact-center agent demonstrating Parlance intelligent call steering

Parlance ICS

Parlance generative IVR solutions can be installed on-premise or in the cloud along with their proprietary phonetic names database, with AI/NLP/NLU, and integration into a wide range of back-end systems, to deliver exceptional caller experiences while offloading your switchboard agents with routing calls and lowering hold times.

Fast, simple, and intuitive Parlances solutions frees up your agents and reduces costs.

Audio professional using Envision call-recording software

Envision

With Envision, you have the very best call recording and workforce optimization solution available on-premise in your own data center, or in our secure cloud hosted in Microsoft Azure. We also offer the path to start on-premise and migrate to the cloud later, which gives you the flexibility and assurance that your data will follow once ready. Flexibility, security, and best-in-class features is our customer promise.

Caller using SESTEK Knovvu voice biometrics

SESTEK Knovvu Biometrics

Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time. With the blacklist identification feature,the solution crosschecks caller voiceprint with the blacklist database and enriches security measuresagainst fraud.

Diagram showing ready-to-go solutions connected to business systems

Helping You Succeed

From solution design to installation and everything in between, we offer a full range of professional services to help you get the most out of your technology investment.

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Strategic Partners & Resellers

At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.

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  • Nuance
  • Microsoft
  • Kore.ai
  • Parlance
  • Envision
  • Dialogic
  • Google Cloud
  • Twilio
  • SESTEK
  • Amazon Web Services
  • LumenVox
  • Cerence AI

Make the Right Choice

Transform the way you communicate with your customers by partnering with Diagenix.

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