Support

The importance we place on giving you superior support cannot be overstated. We recognize that our strength consists not only of our products, but our service as well. Dedicated, ongoing support helps you maximize your investment in our solutions.

Support Inquiry Form

To submit technical support inquiries and requests directly to our support department, please fill out the form below. All support requests will be acknowledged upon receipt. If you do not receive a confirmation message within 1 day, please contact our support department directly.

You can also visit our support site to manage existing support cases as well as create new tickets.

Visit Our Support Site

Customer Portal

Diagenix’s Customer Portal is a 100% cloud based user interface that allows actively enrolled customers the ability to log in and view their Nuance port utilization in real-time on any web compliant device including iPad, iPhone, etc. Accessing the portal is quick and easy—it can be set up and configured within 30 minutes. Once enrolled, the portal provides a user-friendly interface to access copies of maintenance and support certificates, license keys, event notifications, and more.

DGX Customer Portal - Datasheet

Available at no cost with an active Maintenance & Support Plan

Enroll Today

No separate server to install and maintain
No need to run reports to get utilization metrics
Automated notifications when a certain port threshold has been reached
Complete visibility to utilization from any web device
Zero administrative maintenance
Automated notifications 90, 60 and 30-day reminder emails that the M&S will be expiring
No logging to End Customer Network
Central location to access your M&S Certificates and License Keys

Reseller View

As a reseller, you can gain total visibility of all your customer’s usage in one central location, allowing you to view your customer’s Revele Port usage at a glance, as well as their M&S Certificates and Nuance License files. View of all your customer’s usage in one central location.

Support Certificates

View and download your current and expired support certificates. A centralized location for all current and expired support certificates.

Nuance Licensing

At a glance view of your Nuance products. View and download your Nuance license files. View Nuance products and download license files.

Revele Port Usage

Enable Revele for daily, weekly, monthly and yearly port utilization statistics.* At a glance port utilization statistics.

I cannot begin to tell you how instrumental your help has been to our success with our TeleResponse system upgrade and migration to new servers. Your professionalism, expertise, willingness to help have been in simple words, INCREDIBLE.

Make the Right Choice

Transform the way you communicate with your customers by partnering with Diagenix.

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